About Capella Hotels and Resorts

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

About Capella Sydney

Nestled in the heart of Sydney, Capella Sydney offers discreet luxury within the golden sandstone walls of a heritage building. An urban oasis where modern elegance meets historical charm, the hotel is home to meticulously curated artworks and interiors that celebrate Australia’s stunning panorama. Located steps from the city’s most iconic landmarks, Capella Sydney is an extraordinary embodiment of crafted hospitality that encapsulates an immersive cultural experience with unparallelled sophistication and style.

Position Summary

The Bell Desk Attendant is the first point of welcome to our arrival guests and the last point of farewell upon departure. This position assists arrival and departure guests with the smooth transfer of luggage, packages and the safe and efficient movement of vehicles in line with established processes. They also assist with providing directions to guests and arranging transport during the day.

The Role

• Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
• Delivers and picks up guest baggage as assigned by Team Leader – Bell Desk Supervisor. 
• Stores luggage according to standards. 
• Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.
• Escorts guests to their rooms, explaining all in house and room facilities. 
• Hails taxis and answers guests’ inquiries.
• Prevents entrance of unauthorized persons; keeps main entrance and frontage neat at all times.
• To assist traffic and the parking of vehicles at the main entrance.

Talent Profile

• Full Drivers license. 
• Experiences in similar role at luxury hotels/resort or commercial facilities. 
• Basic computer skills with hands on experience in room maintenance. 
• Good spoken English. 
• Valid working rights in Australia. 

What you will receive with Capella Sydney

• Become a part of a vibrant and supportive work environment.
• Work in beautifully designed spaces and enjoy amenities in a historic building.
• Enrol in online LinkedIn courses to enhance your personal and professional development.
• Complete uniform provided and cleaned.
• Savour free meals during your shift.
• Take advantage of hotel and group discounts.
• Participate in the Employee Assistance Program (EAP), which offers confidential counselling and support.
• Make the most of the birthday leave.
• Explore opportunities for growth and development both within the group and beyond.

* We appreciate your understanding that we will only be able to contact shortlisted candidates.