About Capella Hotels and Resorts

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

About Capella Sydney

Nestled in the heart of Sydney, Capella Sydney offers discreet luxury within the golden sandstone walls of a heritage building. An urban oasis where modern elegance meets historical charm, the hotel is home to meticulously curated artworks and interiors that celebrate Australia’s stunning panorama. Located steps from the city’s most iconic landmarks, Capella Sydney is an extraordinary embodiment of crafted hospitality that encapsulates an immersive cultural experience with unparallelled sophistication and style.

Position Summary

We are seeking a poised and professional Receptionist to join our esteemed team at our luxury Auriga Spa. As the first point of contact for guests, you will be responsible for delivering exceptional customer service while ensuring smooth operations at the reception desk.

The Role

• Greet and welcome guests in a warm and courteous manner as they arrive at the spa.
• Maintain a neat and organized reception area, including arranging reading materials and ensuring cleanliness.
• Uphold the highest standards of professionalism, confidentiality, and discretion in all interactions with guests and colleagues.
• Answer the phone promptly and use the guest's name throughout the phone conversation. 
• Schedule appointments for spa services, ensuring accuracy and efficiency in booking and confirming reservations.
• Stay informed about spa services, promotions, and special events to provide accurate information to guests and encourage bookings.
• Manage incoming calls, emails, and inquiries promptly and efficiently.  
• Be flexible with your schedule, supporting the needs of the spa. 
• Maintain a positive attitude and contribute toward a quality work environment. 
• Regularly attend, participate in and support training and colleague meetings for the spa. 
• Assist in all areas of spa operation as requested by management. 

Talent Profile

• Previous experience in a similar role, preferably in a luxury hotel or spa environment.
• Strong organizational abilities and attention to detail, with the ability to multitask effectively.
• Personable character with a passion to build strong guest relations. 
• Good command of written and spoken English. 
• Knowledge of Property Management System (e.g. OPERA, Book 4 time).
• Ability to handle guest's complaint and inquiries and provide responses accurately exercising good judgment. 
• Valid working rights in Australia. 

What you will receive with Capella Sydney

• Join a vibrant and nurturing workplace.
• Work in elegantly designed areas while enjoying amenities in a historic building.
• Benefit from online LinkedIn training courses aimed at your personal and professional growth.
• Savour complimentary meals during your shifts.
• Enjoy discounts for hotels and group bookings.
• An employee assistance programme (EAP) offering confidential counselling and support.
• Celebrate your birthday with special leave.
• Embrace opportunities for growth and advancement within the organisation.

* We appreciate your understanding that we will only be able to contact shortlisted candidates.