About Capella Hotels and Resorts

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

About Capella Sydney

Nestled in the heart of Sydney, Capella Sydney offers discreet luxury within the golden sandstone walls of a heritage building. An urban oasis where modern elegance meets historical charm, the hotel is home to meticulously curated artworks and interiors that celebrate Australia’s stunning panorama. Located steps from the city’s most iconic landmarks, Capella Sydney is an extraordinary embodiment of crafted hospitality that encapsulates an immersive cultural experience with unparallelled sophistication and style.

Position Summary

The Bar Manager is responsible for ensuring the smooth operation of service, delivering an exceptional guest experience. This individual proactively addresses and meets guest needs, possessing comprehensive knowledge of the full menu, beverage selections, and daily specials. The Bar Manager will also have creative responsibilities in leading the cocktail program for Capella Sydney.

The Role

• Be attentive and anticipate guests' service needs, creating connections to understand their preferences and providing personalised service.
• Menu creation and knowledgeable about menu items and able to recommend combinations and upsell alternatives.
• Recognise the importance of Forbes Five Star standards in delivering excellent service performance.
• Follow appropriate procedures for the responsible service of alcohol.
• Be able to perform opening and closing duties.
• Conduct theoretical, formal, and practical (on-the-job) training for all operational colleagues
• Supervise and monitor the cashiering function to ensure compliance with procedures.
• Mentor and guide team members, identifying short- and long-term goals to ensure high colleague engagement and welfare.
• Empower team members to take ownership and responsibility in exceeding guest expectations, delegating responsibility, and providing regular feedback.
• Analyse guest feedback providing strategic direction to continuously improve overall ratings.
• Handle and resolve complaints or service issues.
• Handle inventory and stocktake with accuracy.
• Control all related costs effectively
• Ensure HACCP is followed 
• Drive the financial performance of the venue.

Talent Profile

• Minimum 2 Manager experience in a similar role at luxury hotels/resort or renowned venue. 
• In-depth knowledge of cocktail recipes, mixology techniques, spirits, wines, beers, and other beverages. Ability to create and innovate new drink offerings.
• Excellent leadership skills with the ability to mentor, train, and motivate staff. Experience in managing a diverse team and ensuring high team morale.
• Comprehensive understanding of local licensing laws and regulations pertaining to the sale and service of alcoholic beverages.
• Excellent communicator with personable character and a passion in guest relations management.
• Good command of written and spoken English.
• Familiar with budgets and expense control.

What you will receive with Capella Sydney

• Join a vibrant and nurturing workplace.
• Work in elegantly designed areas while enjoying amenities in a historic building.
• Benefit from online LinkedIn training courses aimed at your personal and professional growth.
• Savour complimentary meals during your shifts.
• Enjoy discounts for hotels and group bookings.
• An employee assistance programme (EAP) offering confidential counselling and support.
• Celebrate your birthday with special leave.
• Embrace opportunities for growth and advancement within the organisation.

* We appreciate your understanding that we will only be able to contact shortlisted candidates.